3 things you want but can’t have at your job, and how you can make your job better without them…
There are 3 things you want at your job that you probably can’t have.
- More money
- More technology
- More staff
If you’re a public servant, this is even more true.
You’re understaffed. Your technology is out of date. And you don’t have enough money or resources at your disposal.
So, how do you solve problems without new money, tech, or additional staff?
Start from the bottom up with what you have at your disposal.
Don’t turn to a third-party solution before you work with what you got.
In the public sector, the frontline workers who do the work know the problems.
They know them like the back of their hands.
What if you gave them the tools and permission to innovate…
…and let them fix the problems themselves with what they have?
This is the principle that Change Agents Training is built on.
We identify where there is waste in a process and eliminate that waste through innovation.
We have helped local governments across the United States save millions of dollars by training their employees how to innovate and make their jobs better.
So, how do we do it?
We focus on what our employees have control over, and what they can fix internally.
We teach employees practical structured problem solving techniques and a simple understanding of how data is related to their jobs.
Finally, they take those skills back to their jobs, and improve processes that save themselves and their customers time.
Don’t believe me? Let’s take a look at San Jose.
The personnel office in San Jose was having trouble answering customer questions about taking parental leave.
It was taking too much time to respond to everyone individually.
After taking one of our courses, they took a look through the most common email questions they were receiving.
Using Microsoft Outlook, they created 10 canned responses to the most common questions.
Next, they made sure that these Frequently Asked Questions (FAQs) were readily available on their website for anyone to reference.
Upon seeing how much time it saved, they came back for another training.
Why did they come back?
Because our training and exercises gave them the tools and opportunities to make their jobs easier.
Before, it took 1-3 minutes to respond to each and every email.
They would have had to write a new email, or search for a previous one they could copy.
Afterwards, it took 10 seconds to respond to each email by using the canned responses.
Suddenly, they had more time every day to handle the more difficult challenges coming through their door.
Or in this case, their inbox.
To put it simply, people come back to Change Agents Training because it works.
It saves employees time. It saves customers time. It saves the organization money.
It gives employees permission to make their jobs better… for everyone involved.
Interested in diving deeper and learning more about what we do?
Drop me a line here. We can set up a chat about how our training can help your employees thrive.